It does! For reference, here is how we recommend to care for the whisk:- Clean your bamboo whisk after each use in warm water to rinse away the matcha- Air dry the whisk by standing it upright on its handle- Once dry, place on the whisk holder, bristles facing down- Let your whisk dry completely before storing- Replace the whisk every 2-3 months (depending on how heavily you use it)Don't use soap or cleaning agents!Don't put in the dishwasher!Don't store in the original plastic container (which will cause mold)!EmmaEmma LeeCustomer HappinessJade Leaf Matcha
So sorry to hear the whisk arrived to you broken! We'll absolutely get you a replacement or a refund. Could you please contact us at support@jadeleaf.com or through Amazon's messaging service so we may follow up?EmmaEmma LeeCustomer HappinessJade Leaf Matcha
Yes, all items are food grade safe, including the stoneware. The ceremonial matcha is indeed shade grown. Great questions - happy to answer any others! -EmmaEmma LeeCustomer HappinessJade Leaf Organics
The whisk has 100 bristles (or "tate"), which we feel is a great compromise of whisking effectiveness and durability. It's great for making frothy usucha but still strong enough to make the thicker koicha. Great question - happy to answer any others! -EmmaEmma LeeCustomer HappinessJade Leaf Organics